Access to Medical Records
Abbots Bromley Surgery is registered and complies with the Data Protection Act 1998 (DPA18), which became law on 25th May 2018 and also the General Protection Regulations (GDPR).
The GDPR is a single EU-wide regulation on the protection of confidential and sensitive information and the DPA198 implements the regulations into comprehensive UK legislation.
For more information on this please see our latest Privacy Notice which you will find In STATUTORY INFORMATION – PRIVACY NOTICE.
Any medical record copies request will be dealt with in accordance with the above mentioned Act.
Any patient can request to view their Medical Record, for which we have a Subject Access Request Form (SAR), this form will need completing in full stating which certain information you wish to have access to, reasons why and a section for your signature.
We complete the request within 28 days of receiving the SAR form, however if there is going to be a delay of any complications or issues then you will receive a phone call from Dr Judith Bull to explain the reasons why.
To request access to your records, or to obtain a SAR form please contact Kerry Plant via telephone call on 01283 840228.
Alternatively, we can offer you limited access to your Medical Records via Patient Access. This is an APP which you can download and also use for ordering Repeat Medication, to request basic access for Patient Access please call Reception and ask for an Account Linkage Key to be emailed to yourself.
Abbots Bromley Surgery offers the use of a chaperone to any of our face to face appointments with one of our clinicians. If you feel you would like a chaperone present at your consultation, please inform your doctor/nurse, who will be more than happy to arrange this for you.
We like to know when things go well but we also need to know when things could be improved upon.
If you have any problems concerning your care, or experience, the local service where you received your care would be the first place to raise your concerns.
We hope that your problems can be sorted out easily and quickly often at the time they arise. If your problem cannot be sorted out this way and you wish to make a complaint we would like you to let us know as soon as possible, ideally on the day. In any event please let us have the details of your complaint within 12 months of the incident.
Complaints should be addressed to Nurse Jo Grace, alternatively you may ask for an appointment with Jo Grace to discuss your concerns. If Jo Grace is not appropriate or available then Dr Bull can be contacted.
What we will Do:
We will acknowledge your complaint within 3 working days of receiving it and will aim to have looked in to your complaint and responded fully to you within 21 working days. If this is not possible in the timeframe(eg if the problem is complex or we need time to gather further information) we will keep you informed.
When we look into your complaint we will:
- Find our what happened and what went wrong.
- Enable you to discuss the problem with those concerned if you would like this.
- Make sure you receive an apology as appropriate.
- Identify what we can do to put things right and prevent this happening to anyone in the future.
The outcome will be put in writing to yourself.
Please know that by raising any complaints or concerns with us your future care will not be affected in anyway.
If your do not wish to contact the surgery you can complain directly to NHS England via:
Email: [email protected]
Tel: 0300 311 22 33 or British Sign Language Service
NHS Choices “Feedback and Complaints”
The Parliamentary and Health Service Ombudsman website [Not Working] contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet [Not Working] explaining the procedure of bringing a complaint to the ombudsman.
Covid Privacy Notice
Download our Covid Privacy Notice
Data Protection Policy
Download our Data Protection Policy
East Staffordshire Primary Care Network
GDPR Privacy Notice
Download our Patient Privacy Notice
Disclaimer: NHS England require that the new earnings of doctors engaged in the practice is publicised, and the required disclosure us shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Abbots Bromley Surgery in the last financial year 2021/2022 was £43546.00 before tax and National Insurance.
This is for 2 Full Time GP and 2 Part time GPs, who worked in the practice for more than six months.
Patient Privacy Notice
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice’s premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.