Welcome to Abbots Bromley Surgery we are a Rural Dispensary Practice, we currently have a population of around 4000 patients.
We pride ourselves on the high quality, family-centred care we provide made possible by a strong sense of both team work & village life.
We hope you find the new website useful and informative, where you can access the wide range of health services available at our practice. The site provides a number of online facilities, including patient registration and personal information update. It also contains a vast range of health information and resources, as well as practical information on visiting the surgery and making an appointment.
Thank you & welcome to our Surgery.
Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Half Day Closure Staff Training Afternoon: Tuesday 19th March 202413th February 2024
Tuesday 19th March 2024, our surgery will close at 1pm. If you need to speak to a General Practitioner please […]
Patient Notice – Change to Dispensary Opening Hours13th February 2024
The dispensary will be closed from: We apologise for any inconvenience this may cause.
Your views can help improve local GP and health services25th January 2024
Some patients registered at this GP Practice will soon be invited to take part in a national survey about their […]
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
Are you open on Bank Holidays?
No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:
Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.
Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.
A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.
Do you close at lunchtimes?
No our reception is open over lunchtime.
How do I update my personal information?
Should any of your personal details, e.g. any part of your name, address etc. change, you will need to come into the surgery to complete a Change of Details form, along with some identification bearing the new address/change of name etc. We regret we are unable to accept this via the post, email or over the telephone.
If you are registered to use our online services, you can update your personal information there.
What is CQC?
The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.
For more information about the CQC, you can visit their website.
Why does the receptionist need to ask what’s wrong with me?
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.
The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.