At our Surgery, we offer Face to Face appointments and telephone appointments as not all enquiries need a face-to-face appointment with a GP or Nurse.
You can also get in touch with us online to ask us a question (these will be answered within 2 working days.)
To make an appointment, please call us on 01283 840228 and speak to one of our medical receptionists who will take details from you and refer you to the most appropriate member of our team. You could also come into the Surgery and speak to a member of the reception team to book an appointment.
Urgent/Emergency Appointments
These will be dealt with on the day
Non-emergency Appointments
The receptionist will aim to make an appointment on the day. If this is not possible then you will be offered an alternative solution, which may include :-
- Telephone appointment/consultation
- Contacting your local Pharmacist
- Sending us an online consultation via email ([email protected]) You will receive a reply within 2 working days.
Depending on your medical issue the Receptionist may also ask for some photos to be sent over for the clinician to view ahead of your consultation, this can be for rashes, spots, etc as this provides a clear picture and gives the clinician an overview ahead of your consultation.
Appointments face to face with a GP:
We book our appointments with the GP on a day-to-day basis, which ensures that appointments are available when you need them. If you require an appointment in the morning, please call the Surgery at 08:00. If you require an appointment in the afternoon, our lines open at 15:00. Please note – the GP can only deal with ONE medical issue per appointment. If you need to discuss more than one issue, please let the receptionist know when you are making your appointment.
Appointments face to face with a Practice Nurse:
Appointments with our Nursing team will also need to be booked but these can be booked in advance. These are available in both the morning and afternoon surgeries (excluding Wednesday and Friday afternoon.)
Telephone Consultations with a GP, Nurse Practitioner, Practice Nurse:
These consultations are only available on a day-to-day basis and cannot be booked in advance.
For a call back during morning surgery – please call between 08:00 and 11:00
For a call back during evening surgery – please call between 15:00 and 17:30
Phlebotomy Clinics (Blood clinics):
We offer phlebotomy clinics 4 mornings per week – with our Health care assistant Kirsty Stidever these can also be booked in advance.
Please phone reception and book your appointment – please arrive at the surgery 5 minutes ahead of your appointment. If you arrive late then we may have to re-arrange your appointment for another day
Getting the most out of your consultation
- For simple illnesses and requests, it is often more appropriate to see the nurse practitioner rather than the GP – please see ‘nurse practitioner service’.
- Regular treatments or tests – please see the practice nurse.
- During a consultation, the GP or nurse can only discuss one issue so if you have more than one issue or want to talk about another family member, please advise our receptionist who will book a double appointment if available.
- Before you visit the surgery, it may be helpful to write some notes about your symptoms or questions that you would like to ask. This will prevent important from being forgotten.
- It can sometimes help to have a relative or friend with you.
- If you want to make an appointment to discuss results with the GP, then it is important to ensure that any results have arrived before attending the Surgery. To check this, please call the nurse results line on Monday or Thursday between 13:00 and 14:00.
- If you would like a chaperone during your appointment, please speak to the GP or nurse.
Home visits
Should you feel that a home visit is unavoidable for you or somebody else please:
- Call the surgery on 01283 840228 before 11:00.
- Advise the receptionist about the condition so we can prioritise the most urgent cases and arrange the best course of action.
- Ensure that the surgery has your up-to-date details (including phone number) if a home visit is to be made.
- You are a housebound patient and are unable to get to the Surgery.
**Please note that home visits are not provided where there are transport issues (where you do not have transport to the Surgery).
Cancelling Appointments
Please call the Surgery to cancel appointments that you are not able to attend/do not require. This is to avoid wasted appointments that could be used by other patients.