Ordering repeat prescriptions

Repeat prescriptions are usually for patients requiring regular treatment for a certain condition.

At Abbots Bromley Surgery, prescriptions are initiated by the GP, but can be arranged through consultation with the nurse practitioner.

Requests for repeat prescriptions are accepted Monday to Friday between 8.30am and 1pm in the following ways:

  1. Online – please contact our Receptionist or Dispenser and request online access for repeat prescriptions, requesting patient only, we need a valid email address.
  2. Once you have received your email to register for online, please download the PATIENT ACCESS APP or type in PATIENT ACCESS in your computer and follow the instructions.
  1. In writing – request slips are available at the Dispensary, or in your repeat medication bag. Please complete and leave in the WHITE POST BOX BY FRONT DOOR or by post. PLEASE NOTE If put in request box after 1pm these will not be processed until the next day.
  2. Prescriptions are ready for collection from the Dispensary after 2 FULL WORKING DAYS of your request.
  3. Abbots Bromley operates a 28 day repeat prescribing policy.
  4. Please do not order your medication more that 1 WEEK before it is due.
  5. Should you require extra medication or you are in short supply then please speak to the Dispensary Team.
  • All Repeat Prescriptions are reviewed regularly by a GP or nurse.
  • Your medication should be reviewed annually. Please make a note of the medication review date, which can be found on the prescription request slip, supplied with every repeat prescription.
  • Please advise of any changes made by the hospital to your repeat prescriptions or if you choose to stop taking any medication for any reason.
  • Do not stock pile unwanted drugs at home – return them to the dispensary on Wednesday PM & Friday PM.

Electronic Prescription Service (EPS)

We can provide prescriptions to a nominated pharmacy of your choice and the prescription will be sent electronically, however please be aware that if you choose this option all of your medication will be sent there including acute prescriptions.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • phone our dispensary after 10am on 01283 840228
  • fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery Wednesday afternoon or Friday afternoon. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.